You also have the option to opt-out of these cookies. The White Rose Lounge provides a comfortable and atmospheric place to relax and enjoy delicious food, right in the heart of York. … We will be more than happy to welcome you back to the Grand Hotel York in the near future. Access to the lounge is included in some room rates but it is possible to pay for entrance if you want to treat yourself. The Grand Hotel & Spa Opens 100 New Luxury Rooms Yorkshire’s only AA-rated five star hotel has doubled in size with the official opening of 100 new luxury hotel rooms as part of its £15 million redevelopment. We will be more than happy to welcome you back to the Grand Hotel York in the near future. This category only includes cookies that ensures basic functionalities and security features of the website. The Grand offers the perfect location for a short break in York with easy access for those visiting from afar or nearby. We thought we had been given the wrong room so my husband went and spoke to the manager who explained we were in the right room and that was as sunken as it gets! We didn't eat in the restaurant as there are so many places to eat in York, however we would would be tempted to try this when we visit again. The White Rose Lounge. Before May 2019 The Grand, York was known as Cedar Court Grand Hotel & Spa. I will certainly pass on your feedback regarding Diana's excellent 5 star service. By clicking "accept" or using our website you consent to our use of cookies. Jorvik Viking Centre is minutes away. Enjoy spacious, luxury rooms as you stay in style and comfort in the five-star The Grand, York. We had a lovely room in this hotel that was very well equipped with tea and coffee and snacks. Went with my husband for a midweek stay, the location is ideal as it's in the city centre only a 2 minute walk from the train station. Good afternoon to you and many thanks for the review regarding your stay and the local attractions that you experienced and I am very pleased that you had a great time overall and like our lovely Graded 2 listed building hotel and found the room well equipped. The tour bus links up with the sightseeing tour boats that travel up and down the river Dee. At The Rose & Crown York every room has a desk, a flat-screen TV and a private bathroom. Popular points of interest near The Rose & Crown York include York Barbican, Cliffords Tower and Grand Opera House. The White Rose Lounge provides a comfortable and atmospheric place to relax and enjoy delicious food, right in the heart of York. View deals for The White Rose Hotel , including fully refundable rates with free cancellation. Firstly I would like to thank you for your taking the time to submit your feedback.We really value your loyalty and we were more than happy to welcome you back to the Grand Hotel & Spa York. Breakfast, WiFi and parking are free at this hotel… We are regular visitors to York and often choose to stay at The Grand. Opened in May 2010 and renovated and extended in 2017–18, it is an Edwardian building dating to 1906, originally the headquarters of the North Eastern Railway, with views of the York city walls and York Minster. Along with our 207 guest rooms, there’s the award-winning Rise Restaurant, The Rise Bar & Terrace, Hudson’s Restaurant, a state-of-the-art Cookery School, The 1906 Bar & Lounge, our executive … My husband booked a night as a treat for my birthday, the classic rooms are advertised as having sunken baths, so when we arrived at our room we were surprised to find a very normal looking bath. It would be our pleasure to welcome you back in the not to distant future and restore your faith in usual 5 star service. Kind regards,Catherine Jayne Herbert Guest Relations Executive. Built in 1906, The Grand is York’s only five-star hotel. With the option of upgrading your afternoon tea with Prosecco, Champagne or G&T, there is simply no better place to enjoy afternoon tea in the city. Grand-York, Guest Relations Manager at The Grand, York, responded to this review, Grand-York, Guest Relations Executive at The Grand, York, responded to this review. Our staff are key in providing you with the 5 star service in which we take great pride in. There is a spacious seating area and access to the Spa and the White Rose Lounge, complete with complimentary dishes and drinks. Communication is a key part in our business and I have passed on your feedback to all the relevant departments in order to ensure no further issues in the future. The Grand Hotel & Spa - 5 Star Address: Station Rise, York YO1 6HT map Tel. Located on the ground floor of the hotel, the new White Rose Lounge provides guests with ultimate … Passing on your excellent comments only drives us further forward as a team and inspires us to keep following our passion in providing the best customer service. There have been many Roman era finds made and they are on show at various points around the centre of York. We stayed in one of the executive rooms, it was big, clean and the bed was really comfortable. Guests praise the helpful staff. Your review is extremely valuable for us and I am more than happy to read that you had a an excellent stay overall. The Grand was built in 1906 as a ‘Palace of Business’ for one of the most powerful railway companies in Edwardian England, and is now Yorkshire’s finest hotel and meetings & conference venue and is the only 5 Star Hotel in Yorkshire. Access to the lounge is included in some room rates but it is possible to pay for entrance if you want to treat yourself. The Rose and Crown is rated "Exceptional" by our guests. A staycation in York allows guests to visit a number of North Yorkshire’s finest tourist attractions from the Minster to York Dungeons, along with well renowned shopping streets, the Shambles and Coney Street. More, Good afternoon Marie, Greetings from the beautiful city of York!I hope all is well and that you are having a wonderful day so far. Firstly I would like to thank you for taking the time to submit your feedback and providing us with an excellent 5 star rating. Review tags are currently only available for English language reviews. View deals for The Rose and Crown, including fully refundable rates with free cancellation. I understand why you may feel disheartended by your experience.We certainly did not want you to have an unpleasant experience with us and by looking into your feedback we can address your issues in the correct manner. Quench your thirst with your favorite drink at the bar/lounge. I hope all is well and that you are having a wonderful day so far. The White Rose is aimed business passengers. Our Grand Heritage Suites include complimentary parking, access to our luxury spa facilities, late check-out and a fully stocked mini bar for each night of your stay. The perfect space to escape in the middle of historic York. Suite guests have access to the White Rose Lounge, but other guests have to cough up between £30 and £50 for day access. It is slightly disappointing to know that we did not quite reach your expectations this time around, despite your positive remarks regarding exceptional service in most areas.My team strive to provide the best service possible, therefore your feedback is extremely important. Ahead of our Grand opening next year, we’re opening our doors to guests from Wednesday 4th November, when you can be one of the first to see and experience the luxurious, £45 million restoration and refurbishment of Birmingham’s original Grand Hotel. Good afternoon Nicolas, Greetings from the beautiful city of York!I hope all is well and that you are having a wonderful day so far. Passing on your excellent comments only drives us further forward as a team and inspires us to keep following our passion in providing the best customer service. You’ll find the entrance to the lounge “complex” near gates 4 & 5. The Grand, York, York Picture: The White Rose Lounge. Good afternoon Helen, I hope all is well and that you are having a fantastic day so far. The Grand is situated in the heart of York, a city of cultural heritage. KAYAK searches hundreds of travel sites to help you find and book the hotel deal at The Grand, York that suits you best. With the option of upgrading your afternoon tea with Prosecco, Champagne or G&T, there is simply no better place to enjoy afternoon tea in the city. Enjoy a comfortable bed with Egyptian cotton bedding, a spacious lounge, sunken bath and walk-in showers, with separate guest toilets. Room types may vary. There is plenty to see and do in York including the York Yorvik Viking Centre. I am glad to hear that you enjoyed your Spa experience with us, especially as we provide such a lovely place to unwind and relax.Thank you for taking the time to write this review and I hope that we will welcome you back to the Grand Hotel York in the near future and for a stay that will not only reach your expectations but will exceed them again. 01904 380038. The Grand, York: Relaxing White Rose Lounge - See 5,502 traveller reviews, 1,849 candid photos, and great deals for The Grand, York at Tripadvisor. The recent refurbishment has introduced a beautiful relaxing private lounge area. Search for the cheapest hotel deal for The Grand, York in York. Continental Breakfast. Kind regards,Catherine Jayne HerbertGuest Relations Executive, Very good as usual, swimming great in the Spa service, extremely good reception fast all in all exceptional. Good afternoon Alice, Greetings from the beautiful city of York!I hope all is well and that you are having a wonderful day so far. Staff are ever so pleasant. With our room we got access to the spa included (this is not included with standard rooms) we visited early evening, the spa was lovely, clean and relaxing and the staff were really friendly. Set in the iconic Grade II listed former railway headquarters, it has bedrooms that feature free WiFi, a flat-screen TV, bathrobes, slippers, Molton Brown toiletries and an evening turn down service.. Guests at the accommodation can enjoy a à la carte breakfast. It is disappointing to know that we did not exceed your expectations in certain areas of your stay with us and this is a real shame. We use cookies to enhance your experience and improve our website. The recent refurbishment has introduced a beautiful relaxing private lounge area. Wensleydale is minutes away. Checkout was really easy and they held our bags while we made the most of our second day. The bathroom was amazing with a lovely deep bath and double shower, you can also listen to the radio in the bathroom through the tv, which is nice if you are having a relaxing bath. 1432 Runway Club is their premium lounge. During your stay, take advantage of some of the amenities offered, including room service and a concierge. He moved us to a executive room in the older part of the hotel but this was freezing cold, the curtains were blowing away from the window (they were closed) and the heating didn't work.We were then moved back to a classic room with the promise of a bottle of prosecco to say sorry for the inconvenience.We never received it.We ate in the restaurant and it was lovely, all of the staff were friendly and helpful it's a shame about the problems we had as we had both been looking forward to our night away and this spoiled it. 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