Use our Job Search Tool to sort through over 2 million real jobs. JOB ROLE A Reservation clerk is responsible for offering excellent customer service, options, and other solutions to meet Guest needs. Since 1975, the companies under Basecamp Hospitality brand have been providing our superior level of service and commitment as concessionaires to … Most information clerks work full time. Trace lost, delayed, or misdirected baggage for customers. For example, the median annual salary of a hotel reservation clerk is around $19,500 (U.S.) a year while the median annual salary of an airline reservation clerk is around $31,000 a year, according to May 2008 research by the U.S. Bureau of Labor Statistics. There are usually no educational qualifications, but a prior career in customer service is a plus. Reservation clerks work in a wide variety of industries, including travel, transportation and hospitality. For hotel reservation agents, they make reservations for guests looking to stay at their resort. In some industries, such as transportation businesses, the reservation clerk also checks in the customer’s baggage and directs him to the proper terminal. What are the duties and responsibilities of a reservation clerk? Use our Career Test Report to get your career on track and keep it there. Reservation section does not directly deal with the guests. The main responsibility of a hotel reservation agent is … Make Reservations night audit when applicable; Answer multiple phone lines, made reservations using the Night Vision Software System, prepare night audit packet, greeted guests. As a representative of the hotel whom the guests will have a lot of contact with, desk clerks must … Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Also known as travel clerks or reservationists, Reservation Agents provide booking and reservation services to customers. Here's how Accurate Information is used in Reservation Clerk jobs: … Co-ordinates staffing of mail and information and reservation clerks with their supervisors. Corresponds with future guests and blocks suites and special requests for large conventions. Reservationists, or reservation agents, work for hotels, resorts, airlines, train and bus companies and booking services that handle all types of reservations. Notifies supervisor immediately any time a guest is not 100% satisfied with the experience, Manage reservation … reservation agent duties and responsibilities: Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. She holds a Bachelor of Arts in English. A reservation clerk works with the staff of an establishment to provide customers with a reserved spot for service. This includes a section like general purpose, distinguishing characteristics, essential duties and responsibilities, qualifications, and a … Hotel reservation desk clerks' responsibilities include checking guests in and out, assigning guests to appropriate rooms, informing the public about the hotel and the amenities it provides and answering any questions or resolving issues the guests run into once they arrive. Others have past customer service experience in food service or retail environments. Maintains a clean and organized work area. Answer and respond to customers on reservation inquiries. Thanks for calling. Hourly Wage: $9.00. Instruct and communicate to guests, visitors and customers on corporate policies and regulations. 54. Denise Brandenberg has more than 15 years professional experience as a marketing copywriter, with a focus in public relations. Based on listings we analyzed, these duties are typically assigned to reservation agents: Make Reservations. When it comes to the most important skills required to be a Reservation Clerk, we found that a lot of resumes listed 20.1% of Reservation Clerks included Customer Service, while 8.2% of resumes included Telephone Calls, and 8.1% of resumes included Guest Satisfaction. Viele übersetzte Beispielsätze mit "reservation clerk" – Deutsch-Englisch Wörterbuch und Suchmaschine für Millionen von Deutsch-Übersetzungen. Show More. It is a mid-range hotel. Apply Now. Create your own professional looking resume for free using our resume builder! Use our Job Description Tool to sort through over 13,000 other Job Titles and Careers. Transportation Clerk . (After few seconds). Key responsibilities: Liaising with central reservations to communicate new rate plans and promotions; Liaising with travel agents, the revenue manager and the rooms division manager; Assisting the sales team in setting their rates; Maintaining the in-house reservations systems; Forecasting revenue streams ; In smaller hotels you may be directly involved with room sales; … A Reservation Clerk takes responsibility for assisting with reservation requests received from customers and to determine the availability of rooms. Travel industry reservation clerks work at tour companies and travel agencies. Interest: Reservations. She also worked as a recruiter for many years and is a certified resume writer. Registration Clerk Resume Examples. Many reservation clerks must deal with irate customers or passengers and understand how to work in high-stress environments. Provide clerical support to the reservation staff. Accurate Information low Demand. The main duty of travel and reservation agents is to make reservations. Check baggage and cargo and direct passengers to designated locations for loading. Reservation clerks are the people who take the request and input it into a reservation system. 2) Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints. Key Duties and Responsibilities: − To deal efficiently and politely with all telephone, email, internet and ‘in person’ enquiries. The most common injuries are muscle strains, such as those that may occur from lifting heavy suitcases. Answer the phone to take messages or redirect calls to appropriate colleagues. Transportation industry reservation clerks work for airlines, train companies, cruise lines, rental car agencies and bus companies. However, part-time work is common for hotel clerks and file clerks. RRB NTPC Enquiry cum Reservation Clerk (ECRC) Job Description, Career Path, Salary, Vacancies, required qualification and stages of examination for Enquiry cum Reservation Clerk (ECRC) RRB NTPC ECRC Job Profile RRB NTPC Results are being announced zonewise. Guest: That is so kind of you. Copyright 2021 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. Processes reservations from the sales office, other hotel departments, and travel agents. Location: Hersheypark Camping Resort. A hotel reservation agent’s responsibilities will range depending on the size and location of a hotel, but a few core tasks are almost always associated with the job. Receive reservation orders through phone, fax or email. In some industries, such as transportation businesses, the reservation clerk also checks in the customer’s baggage and directs him to the proper terminal. Information clerks who work as reservation and transportation ticket agents are sometimes injured on the job. Performed additional responsibilities of Night Auditor. Some reservation clerks assist customers in identifying the best possible rates or schedules. Answer and respond to customers on reservation inquiries. As … Others work in call centers and only interact with customers via email or telephone. Reservation Officer: Sure madam. Ensure fulfillment of needs and requirements of guests who obtained prior reservations. Reservation Clerk : About the Organization Basecamp Hospitality is a collaboration between independent, privately owned award-winning park, resort, retail, and event management companies based in Red Bluff, California. Provide reservation services to guests and visitors in a hotel setting. Ensure prompt and courteous service to all guests. Have a nice day. Roughly 40 hours a week on a five day basis (which might mean some weekends) … Job Duties and Tasks for: "Office Clerk" 1) Collect, count, and disburse money, do basic bookkeeping and complete banking transactions. RESERVATION CLERK, SEASONAL. Some important tasks a reservation manager is … Process all reservation requests from customers. Reservation Officer: It’s my pleaser madam. Please note the number. Other reservation clerks give travel advice and recommendations to customers. What sort of hours will I work? Sample Letters For Your Important Situations, Reservation Clerk Responsibilities and Duties. Transportation Agent . The hourly pay rate and salary for the reservation clerk position varies from industry to industry. 1. There are many duties with this type of job. Train Reservation Clerk . Some must wear professional clothing and stand on their feet all day, while others may wear casual clothing and be seated for the duration of their job shift. Typical Registration Clerk resume samples describe duties such as answering to inquiries, taking phone calls, directing patients to specific areas of the facility, collecting payments, data entry work, and keeping the admission desk clean and … Some reservation clerks assist customers in identifying the best possible rates or schedules. 53. Sort and distribute incoming mail and prepare outgoing mail (envelopes, packages, etc.) 55. − To ensure that all reservations are recorded following established procedures with full and clear information and that they are inputted accurately and promptly onto the system. Reservations basically ensure that a seat or room will be saved for a future or later date. Responsibilities. These services may include reserving hotel rooms, airline tickets, rental cars, or cruise cabins. Hold on for few seconds. It is Hotel ABC. Their number is 123456789. Key responsibilities: Dealing with guests over the telephone; Taking and inputting reservations; Negotiating rates in hotels; Upselling, or offering a more expensive room to the customer; Reservationist jobs. 38. Track goods or materials. Ross Pratt. Job Description for Part-Time Office Clerk template will be an ideal reference for you if you are looking to hire a part-time office clerk for your organization. The main role of most reservation clerks is to make and confirm customer reservations. Many people make reservations for both personal and professional reasons. They verify customer information and … Work Schedules. Change or cancel reservations at the request of customers. Hotel Reservation Agent Duties and Responsibilities. 3) Answer telephones, direct calls and take messages. Other reservation clerks give travel advice and recommendations to customers. Travel Clerk : Job Tasks: Examine passenger documentation to determine destinations and to assign boarding passes. Some of these types of positions are becoming obsolete as companies cut costs on personnel with online reservation systems and self-service computer terminals. Maintain and manage a log book for reservation activities. I can’t guarantee you but I hope you will get single room there. They work with customers over the phone, in person, or via email and strive to provide excellent customer service. In this position, you communicate with customers verbally and through email, taking down their information so you can change or cancel reservations when necessary. Click here to check updates on RRB NTPC Result. Ensure comfort to guests and customers through reservation services. Some reservation clerks start out in bellhop or other service-oriented positions and move up in a hotel or motel. Job Description: This position is responsible for processing Hersheypark Camping Resort reservations over the telephones and selling the concepts of Hershey Entertainment and … Type: Part-time seasonal. Some reservation clerks work with customers in person at ticket counters or hotel front desks. Provide clerical support to the reservation staff. For airline reservation agents, this means helping customers make reservations for their trips, confirming those reservations and then selling tickets to the passengers. Thank you very much. Job description and duties for Receptionist and Information Clerk. 38 Night Audit Jobs. Back to Job List . Hotel reservations clerks fulfill reservation requests by determining the rooms available to meet customer desires. Maintain files and records so they remain updated and easily accessible. Post a Reservation Agent … Those annual salaries were based on 40-hour workweeks. Further … Hotel reservation clerks assist with reservation requests from customers and determine the rooms available to meet customers' expectations and … Clerks in lodging and transportation … Let us discuss a few prominent ranks in the front office department and their respective responsibilities − Reservation Manager. Liaises with the sales department for present and future convention and group bookings. Arranges schedules of room salespeople. Change or cancel reservations at the request of customers. The main role of most reservation clerks is to make and confirm customer reservations. Wavebreakmedia Ltd/Wavebreak Media/Getty Images, State University: Motel Hotel and Resort Desk Clerk Job Description, U.S. Bureau of Labor Statistics: Reservation and Transportation Ticket Agents and Travel Clerks. Resolves guest disputes in a diplomatic consistent manner as developed by management. Registration Clerks greet incoming patients and assist them with admission procedures. View details and apply for this reservation clerk job in United Arab Emirates with Armed Forces Officers Club & Hotel on CatererGlobal. Search for reservationist jobs on Caterer.com. ECRC Job Description: As the name suggests, the … Assists and prepare in groups pre- arrival process and also preparing group rooming lists. Special Offer. Most reservation clerk positions only require a high school diploma or equivalent, according to State University. While the actual duties vary based on the type of industry, the following are certain core tasks listed on the Reservation Clerk Resume – answering calls and emails to provide rate and availability information; utilizing the computer … The skill sets needed to become a reservation clerk typically include a helpful attitude, friendly demeanor, strong communication skills, and basic computer and data entry skills. Reservation Clerk Responsibilities and Duties. In the context of hotel, the term reservation is used for booking a particular accommodation in the hotel by a guest for a period of time. Hard skills like these are helpful to have when it comes to performing essential job responsibilities. While duties vary, depending on the employer and industry, the following tasks are common: Also Receptionist and Information Clerk Jobs. Clerk duties and responsibilities Clerks are responsible for tasks assigned to them by an office manager or other employees. Prospective students who searched for Human Resource Clerk: Job Description, Duties and Requirements found the articles, information, and resources on this page helpful. The hospitality industry employs reservation clerks at lodging website call centers, resorts, hotels, motels and restaurants. Process all reservation requests from customers. Duties and Responsibilities: Knowledgeable about kayak rentals and cabin reservations. 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