Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources. Also responsible for key control, Attend weekly Heath Labour Management meetings and ensure that daily and weekly labour management procedures are followed, Ensure that daily payroll management procedures are submitted within deadlines. Adheres to department budget, Ensures employees understand expectations and parameters, Complies with all Rock Resort policies, procedures and standards of operation, Empowers team members to provide excellent customer service, Ensures the Housekeeping Department leads the charge in regard to recycling efforts and environmental initatives, Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns, Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement, Demonstrate team work by co-operating and assisting team members as needed, Coordinates repair needs or permanent maintenance requests with Director of Engineering, To undertake any reasonable request made by General Manager, Follow emergency procedures to provide for security and safety of guests and employees, Must be able to exert well-paced ability to reach other areas of the hotel on a timely basis, Must be able to exert well-paced ability in limited space and to reach other locations of the hotel on a timely basis, Must be able to lift up to 15 lbs. Do you need the best Housekeeping Manager resume? Assisted with linen inventories to ensure accuracy. Housekeeper Resume Objective. Uses management techniques designed to foster cooperation and fairness throughout the Department, Assists in review of outside vendors. Write a Resume Objective. Coordinates with the Facilities Department in order to facilitate repairs as requested by customer or as quality assurance, safety, and inventory control programs. Developed plan for team to reach KPI goals and adhere to QIAF standards. Must be able to manage multiple priorities in a fast-paced environment, Independently directs, assigns, supervises, and guides all assigned housekeeping and janitorial employees. Complete require performance evaluations after reviewing completed competencies, attendance, tardiness, attendance at mandatory in-services education/training, and all other relevant information. Building leadership and accountability within the department. Past hospitality internships are great experience, Willingness to work long days, every day, for extended periods of time, US Coast Guard regulated pre-employment drug test, Commitment and passion to maximizing guest satisfaction in each stage of the guest experience, particularly as they pertain to exceptional standards of cleanliness and order, Approachable and establishes immediate credibility with guests and staff leads all staff by example, Willingness and enjoyment to attend to the needs of others, Demonstrate the ability to maintain professional composure at all times, while performing multiple tasks among staff, multiple guests/multiple items/products, Employ persuasion and influence to initiate and/or resolve matters, Demonstrate the ability to lead/supervise a large team of cleaning professionals, Set high priorities/standards and demonstrates urgency to achieve critical goals and objectives, Develops all staff to the best of their personal capabilities, Directs staff in an efficient and forthright manner, Demonstrate personal involvement and supervision to ensure the workplace is safe for all guests and staff, Enforces all health and safety/sanitation standards, Demonstrate knowledge and conversational ability to train staff to effortlessly provide exceptional guest experiences, Outstanding attention to detail both personal grooming/appearance and in properly ensuring housekeeping cleanliness standards are maintained at all times, Demonstrate the ability to work cooperatively within a team setting to anticipate and assist to another Associates guests needs, Ability to quickly respond to changing work volume with high-energy level and speed, Ability to work all shifts including days/evenings/weekends and holidays, Support facility-wide quality/performance improvement goals and objectives, Take corrective courses of action that would improve the functioning of the department's systems, Ability to communicate effectively with patients and co-workers, Ability to use good judgement and to maintain confidentiality of information, Ability to work a assigned schedule work week, Ability to sit, stand, walk, bend, stoop, squat, crouch, kneel, balance, push, pull, and twist, Lifting and carrying up to 35 pounds may be required without assistance, Ability to handle a variety of repetitive tasks, High school diploma or equivalent. Regularly conducts facility inspections to maintain the quality of provided services, Coordinates associated equipment care and maintenance. Manages supply costs by negotiating and reviewing with vendors and safeguarding existing supplies. Develops cleaning schedules and special project schedules; monitors adherence to schedules and ensures completion of all necessary tasks. To check all V.I.P Bedrooms, To deputize and run the department in the absence of the Executive Housekeeper, attending necessary meetings and maintaining good communications, To assist in the stock taking of all linen and equipment etc at regular intervals, preparing the results highlighting any shortages or surpluses and undertaking remedial action where appropriate, To assist in monitoring departmental costs whilst using resource effectively and economically to ensure expenses are kept to a minimum, To liaise with the maintenance department regularly to ensure that all faults, defects and minor paint repairs are carried out promptly and report more major difficulties to the Chief Engineer, immediately, To assist organize and supervise deep-cleaning and special cleaning Curtains, Carpets of all areas under jurisdiction as required, to maintain the very highest of standard, To be aware of the work specification of all outside contractors and to liaise with contracting companies as required, To assist and advise on the installation or changing departmental systems or procedures and to ensure all departmental practices and procedures to be confident in their implementation, To assist in the preparation of weekly Rotas and wages (Forecast, actual), To ensure all requests from guests are carried out, To be fully conversant with standard cleaning procedures and the correct usage and dosage of each cleaning chemical. Trained and monitored the performance of room attendants and house persons. Prepare and monitor monthly payroll forecast, weekly schedules, productivity report and weekly payroll. Must have basic computer skills, Must have a proven ability to lead and motivate a team, Inspects rooms and public space using an inspection checklist to ensure each room meets Company Quality Assurance Standards before being placed in the property management system as clean and available, Assist in ensuring efficient and timely communication with the General Manager, Front Desk Manager, Food & Beverage Management, and the Facilities department, Maintains communication with the Facilities department by providing a written work order and/or entering information into the Asgard system, Ensures all lost and found items are bagged, tagged, and logged into the Asgard system. Performed Manager on Duty Tasks in the absence of the General and Assistant Managers. Prepares and submits payroll and maintains records pertaining to payroll and attendance. Training includes detailed instruction on use of chemicals for different surfaces and procedures to report repairs to engineering. Act as a role model in leading this through the Merlin Way, Respond to all guest requests and concerns in a timely manner, making decisions relative to the appropriate resolution offering in lieu of inconvenience, Monitor and respond to monthly expenditures and provide a detailed analysis of the department’s Profit and Loss statement directly to the Hotel Operations Manager, Oversee supervision of all housekeeping areas and staff, ensure that the highest standard of cleanliness and maintenance in all areas under the Housekeeping Department are met, as well as implement changes to improve efficiency and to enhance the guest experience, Deliver thorough and motivational pre-shift meetings to team members, communicating pertinent information relative to the day’s activities, outstanding issues, etc. Assist the Housekeeping & Maintenance Manager with hiring, coaching, and developing associates; Assist in completing weekly labor schedules, turn cost tracking and payroll completion; Assist in managing the laundry operation: linen inventory, purchasing and security; Ensure department safety compliance as outlined in WVO Loss Prevention Program and Local, State and Federal Jurisdictions. Responsible to cross training and developed action plans on areas of weakness and followed up with corrective and proactive training. Supervises work in progress. Developed procedures for the Dry Cleaning Department to comply with State requirements & permits. Timely respond to guest concerns or requests in courteous and friendly manner, focuses on service recovery when applicable. Ability to lift up to 50 lbs, Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, request & Complaints using Guest Service Skills. Report any engineer issues and room discrepencies, Conduct morning meetings with the room attendants. -preferred, Partners with the Housekeeping Manager in managing the department’s operations, Act as a lead worker in accomplishing tasks performed by the Housekeepers, Directly supervises daily activities of housekeeping team, Trains the Housekeepers on new equipment and procedures, proper chemical usage, and the Quality Assurance Program as directed, Act as a liaison between employees and managers, Ensures that all rooms are cleaned in a timely fashion and reported to the front desk agent on duty, Responsible to assign keys to the Custodians in their designated areas & make sure that all keys are returned, Responsible for keeping guest rooms, storage rooms, public areas and housekeeping areas clean and secured, Stock carts with supplies and chemicals needed insuring no waste of supplies, Coordinates with Housekeeping Manager in regard to room inspections and the Quality Assurance Program, Ensures that corrective actions are taken in regard to the Quality Assurance Program standards, Responsible for preparing weekly schedule and distributing to team members, Report any problem areas to Housekeeping Manager, May be required to work evenings, weekends, and/or overtime, Additional tasks and responsibilities may be assigned at the discretion of the manager. 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